Everything you need to plan your stay at Maison des Fleurs. Can't find the answer? Contact us.

  • How does check-in work?
    Check-in is self-service. The day before you arrive you will receive an email, together with your booking completion, with all the instructions to let yourself in simply and securely.
  • What are the check-in and check-out times?
    Check-in is from 3 pm and check-out by 11 am. Early check-in and late check-out can be arranged on request.
  • Can I arrive late in the evening or at night?
    Yes. Check-in is self-service: from 3 pm on your arrival day you can let yourself in at any time, even at night, using the instructions emailed to you the day before.
  • How do I get to the Maison from the airport without a car?
    By taxi or private driver (NCC): it is 4 km, about five minutes. Our trusted private driver, who also runs transfers, can be booked on WhatsApp: on request we send you the contact before you arrive, and you will also find it in the QR code on the brochure in every apartment. Full details on our page near Turin Airport.
  • How far is Turin and how do I get there by public transport?
    Turin city centre is 20 km away, about 30 minutes by car. By public transport: train from Torino Porta Susa on the Turin–Airport–Ceres line to San Maurizio Canavese, or bus from Porta Nuova to Turin Airport; either way, a taxi or private driver for the last stretch. Details on the page Location and how to get here.
  • Is parking available?
    Free street parking is available right outside the property; alternatively, there is a covered garage on site, for a fee .
  • Can I leave my luggage before check-in or after check-out?
    Yes, on request. Message us before you arrive to arrange it.
  • Are pets allowed?
    Yes, in Herbe Aromatique and Azalée: one small dog up to 10 kg, by prior arrangement and for a fee of €15 per night, €10 from the fourth night. Pets are not allowed in the other apartments.
  • Are children welcome?
    Yes, families with children are very welcome. On request we can provide a high chair and a cot.
  • Are the apartments accessible for guests with reduced mobility?
    Hortensia, on the ground floor, has a step-free entrance, a level-access shower and a spacious bathroom; doors are of standard width and there are no mobility aids such as grab bars, a raised toilet or a lowered washbasin. Herbe Aromatique and Azalée are on the ground floor with 3 steps at the entrance; Jasmin and Rose are on the first floor, with no lift.
  • Is smoking allowed?
    Yes, but only outdoors, using the ashtrays provided.
  • Are parties or events allowed?
    No, parties, receptions and barbecues are not allowed.
  • Can I book directly on the website?
    Yes, you can book online directly on our website.
  • What is the cancellation policy?
    Direct bookings on our website are at a non-refundable rate. If you booked through an online travel platform, its own conditions apply.
  • Are there discounts for long stays?
    Yes, on direct bookings: 10% off from 7 nights, 15% from 14 nights and 20% from 28 nights. There is no minimum stay; the maximum is 90 nights, unless otherwise agreed.
  • Is the Maison suitable for business travellers?
    Yes. Free Wi-Fi in every apartment (Jasmin also has a work desk in the bedroom), an invoice on request when you book, and discounts for long stays. The airport is five minutes away and the motorway six.
  • Is there a tourist tax?
    No, San Maurizio Canavese does not charge a tourist tax.
  • Are extra cleaning or laundry services available?
    Yes, they can be requested as an additional service.
  • Is breakfast included?
    No, the apartments have fully equipped kitchens. Sapore di Pane café is 750 m away, a ten-minute walk: mention you are staying at the Maison for a 15% discount.
  • Are there supermarkets and restaurants nearby?
    Yes. On foot: Sapore di Pane café (750 m), La Paesana trattoria (1 km) and the pharmacy (1.5 km). A few minutes' drive: ALDI (1.4 km), Borello (1.9 km) and Eurospin (2.3 km).
  • Is assistance available during my stay?
    Yes: 24-hour assistance on WhatsApp and, when needed, dedicated personal support. We reply in Italian, English and many other languages.